2026.10.15_Talking about Complaining
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Listen UP! Talking about Complaining – Pre Intermediate, Intermediate
https://www.bbc.co.uk/learningenglish/english/features/real-easy-english/260904
Spotify:
https://open.spotify.com/episode/2Ll2aYig2978LWPvN3QUdb
Vocabulary
|
ENGLISH |
PRONUNCIATION |
SLOVAK |
EXAMPLE SENTENCE |
|---|---|---|---|
|
complain |
/kəmˈpleɪn/ |
sťažovať sa |
I don't like to complain. |
|
complaint |
/kəmˈpleɪnt/ |
sťažnosť |
I made a complaint about the service. |
|
review |
/rɪˈvjuː/ |
recenzia, hodnotenie |
I always read reviews before booking a hotel. |
|
assure |
/əˈʃʊə/ |
uistiť |
They assured me that everything would be fine. |
|
properly |
/ˈprɒpəli/ |
správne, riadne |
The heating wasn't working properly. |
|
response |
/rɪˈspɒns/ |
odpoveď, reakcia |
We received a response the next day. |
|
entitled |
/ɪnˈtaɪtəld/ |
oprávnený na niečo |
You are entitled to a refund. |
|
embarrass |
/ɪmˈbærəs/ |
uviesť do rozpakov |
His behaviour embarrassed me. |
|
refund |
/ˈriːfʌnd/ |
vrátenie peňazí |
I asked for a refund. |
Practical english
Useful idioms and expressions
Make a fuss – to do a big commotion
He always makes a fuss about small things.
Get your money´s worth –to receive value corresponding to the money paid
I didn't get my money's worth.
Sort something out – to solve something
I hope you can sort this out.
Create your own sentences with the following words:
complain, polite, issue, full price, waitress
Questions
1. Why do people sometimes avoid complaining even when they have a good reason?
2. Should companies compensate customers for every mistake?
3. Can negative reviews be unfair to businesses?
4. How can companies turn an unhappy customer into a loyal customer?
5. Should employees be trained to deal with aggressive customers?
6. Is the customer always right?
7. Is it better to complain immediately or wait until you are calmer?
8. Why do some people complain about everything?
9. Can complaining become a bad habit?
10. Why does Georgie find complaining embarrassing?
Challenge question:
Would you complain if your food arrived 30 minutes late but the restaurant was extremely busy?