Business English – Lesson 5

Giving and Receiving Feedback

Focus: professional communication and feedback language

Goal: by the end of this lesson, participants will be able to give constructive feedback and respond professionally in real workplace situations.

2. Useful Phrases (Core Feedback English)

- Can we take a moment to review this?

- One thing that worked well was…

- One area that could be improved is…

3. Natural Softeners (to Sound Diplomatic)

- From my point of view, …

- It might be helpful to…

- Perhaps we could…

4. Practice – Real Situation

Scenario 2: After a Project Deadline

The team finished a project, but there were some delays.

Giving feedback:

“I think overall the project went well, especially ___. One thing we might improve next time is ___.”

Encourage participants to:

- Mention something specific that worked well.

- Suggest one realistic improvement.

- Keep the tone professional and calm.

Follow-up questions:

- What caused the delay?

- How could we prevent this next time?

- What would you personally do differently?

Vocabulary

5. Discussion Questions

1. How often should teams review completed projects?

2. Why is it important to discuss both strengths and weaknesses?

3. How can you give feedback without sounding critical?

4. What is the biggest mistake people make when giving feedback?

5. How do you usually react to feedback?

6. Should feedback focus more on results or behavior?

7. How can feedback improve teamwork?

6. Example Answers

1. In my opinion, teams should review projects after every major deadline.

2. Discussing strengths builds confidence, and discussing weaknesses helps improvement.

3. It’s important to stay calm and focus on solutions.

4. Some people are too direct or too vague.

5. I try to listen carefully and reflect before responding.

6. I think both results and behavior are important.

7. Feedback improves communication and prevents repeated mistakes.