2026.08.03_Shopping Problems_Real-Life Situation
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MEET & SPEAK – Shopping Problems
REVISION – Complete the sentences
-
I ______ my phone every day.
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Yesterday I ______ a video on YouTube.
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I ______ going to buy a new laptop this year.
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I ______ to charge my phone every day.
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My partner ______ to answer a lot of emails.
VOCABULARY
|
Word / Phrase |
Pronunciation |
Slovak |
|---|---|---|
|
receive a parcel |
/rɪˈsiːv ə ˈpɑːsl/ |
dostať balík |
|
open the parcel |
/ˈəʊpən ðə ˈpɑːsl/ |
otvoriť balík |
|
the courier delivered the parcel |
/ðə ˈkʊəriə dɪˈlɪvəd ðə ˈpɑːsl/ |
kuriér doručil balík |
|
the parcel was damaged |
/ðə ˈpɑːsl wɒz ˈdæmɪdʒd/ |
balík bol poškodený |
|
send it back |
/send ɪt bæk/ |
poslať ho späť |
|
return a product |
/rɪˈtɜːn ə ˈprɒdʌkt/ |
vrátiť výrobok |
|
exchange a product |
/ɪksˈtʃeɪndʒ ə ˈprɒdʌkt/ |
vymeniť výrobok |
|
get a refund |
/ɡet ə ˈriːfʌnd/ |
dostať peniaze späť |
|
make a complaint |
/meɪk ə kəmˈpleɪnt/ |
podať reklamáciu / reklamovať |
USEFUL PHRASES
|
Phrase |
Pronunciation |
Slovak |
|---|---|---|
|
I'd like to return this. |
/aɪd laɪk tə rɪˈtɜːn ðɪs/ |
Chcel(a) by som to vrátiť. |
|
It doesn't fit. |
/ɪt ˈdʌznt fɪt/ |
Nesedí mi to. |
|
It's broken. |
/ɪts ˈbrəʊkən/ |
Je to pokazené. |
|
Can I exchange it? |
/kæn aɪ ɪksˈtʃeɪndʒ ɪt/ |
Môžem to vymeniť? |
|
Can I get a refund? |
/kæn aɪ ɡet ə ˈriːfʌnd/ |
Môžem dostať peniaze späť? |
ROLE PLAY 1 – In the Shop
Shop Assistant: Hello. How can I help you?
Customer: Hi. I'd like to return this T-shirt.
Shop Assistant: What's the problem?
Customer: It doesn't fit. It's the wrong size.
Shop Assistant: Do you have the receipt?
Customer: Yes, I do.
Shop Assistant: Would you like another size or a refund?
Customer: I'd like another size, please.
Shop Assistant: What size do you need?
Customer: Medium, please.
Shop Assistant: Here you are.
Customer: Thank you.
Shop Assistant: You're welcome.
ROLE PLAY 2 – Customer Service
Customer Service: Hello. How can I help you?
Customer: Hi. I ordered a jacket online.
The courier delivered the parcel yesterday, but the parcel was damaged.
I'd like to send it back.
Can I get a refund?
Customer Service: I'm sorry to hear that.
Could you send us a photo of the damaged parcel?
Customer: Yes, of course.
Customer Service: Thank you.
Please send the product back.
We'll refund the money to your bank account within 14 days.
Customer: Thank you very much.
Customer Service: You're welcome.